Refund Policy

Last Updated: August 28, 2025

Thank you for choosing Song Feedback. We strive to provide the best possible service. This policy outlines the conditions under which refunds may be issued for our paid services.

1. General Conditions

Our refund policy applies to any paid subscription plans or one-time purchases offered on Song Feedback. Due to the nature of our digital service (AI-powered analysis and feedback), which provides immediate value upon use, refunds are generally not provided once a service has been utilized or a subscription period has begun.

2. Subscription Services

For subscription services, you can cancel your subscription at any time. The cancellation will take effect at the end of your current billing cycle. You will not be charged for subsequent billing cycles, but no refunds or credits will be provided for any partial subscription periods or unused services for the current billing period.

3. One-Time Purchases

For one-time purchases of credits or specific analysis reports, refunds are typically not offered once the service has been rendered (e.g., an analysis has been performed or credits have been used).

4. Exceptions

Refunds may be considered on a case-by-case basis under exceptional circumstances, such as:

• Billing errors where you were charged incorrectly.
• Significant service unavailability or malfunction that prevented you from using the service you paid for, and the issue was not resolved within a reasonable timeframe.

To request a refund under an exceptional circumstance, please contact our support team at support@songfeedback.net with a detailed explanation of the issue and any relevant proof (e.g., screenshots, transaction IDs).

5. Processing Refunds

If a refund is approved, it will be processed within 21 business days and credited back to the original method of payment. Please note that it may take additional time for your bank or credit card company to reflect the refund.

6. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our paid services after any such changes constitutes your acceptance of the new refund policy.

7. Cooling‑Off and Jurisdiction‑Specific Rights

In some countries, consumers have a statutory cooling‑off or withdrawal right for distance contracts (for example, a right to cancel within a set number of days). Where such mandatory rights apply to you, we will honor them. Because our service provides immediate access to digital processing and results, by starting the service you expressly request immediate performance and acknowledge that you may lose the withdrawal right once the service is fully provided or credits have been used. If you exercise a cooling‑off right after service has begun, we may deduct a proportionate amount for the services provided before withdrawal. Nothing in this policy limits any mandatory consumer rights in your country of residence.

Any required consents or acknowledgements related to immediate access and withdrawal rights are collected during checkout, not on this policy page.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@songfeedback.net.

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